Last Updated: January 1, 2025 | These Terms and Conditions govern your use of NexaFreight's services and website. By using our services, you agree to these terms in full.
By accessing NexaFreight's website, requesting a quote, booking a shipment, or otherwise using any of our logistics services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our services.
These Terms constitute a legally binding agreement between you ("Customer", "Client", or "User") and NexaFreight Global Logistics Inc. ("NexaFreight", "we", "us", or "our"). We reserve the right to modify these Terms at any time. Continued use of our services following any changes constitutes your acceptance of the revised Terms.
NexaFreight provides international and domestic freight forwarding, logistics coordination, customs clearance, warehousing and supply chain management services. Our services include but are not limited to:
NexaFreight acts as a freight forwarder and agent on behalf of its clients. We arrange carriage by third-party carriers, airlines, shipping lines and transportation providers. We are not ourselves a carrier and do not operate the physical means of transport unless otherwise expressly stated.
All quotations provided by NexaFreight are subject to availability and confirmation of booking. Quotations are valid for 48 hours from the date of issue unless otherwise stated. Rates are subject to change without notice due to fluctuations in fuel surcharges, currency exchange rates, carrier tariffs and other market conditions.
Quoted prices are based on information provided at the time of quotation. Additional charges may apply if actual cargo dimensions, weight, or nature differ from the information provided. NexaFreight reserves the right to adjust pricing if the actual shipment materially differs from the quoted specifications.
All prices are exclusive of applicable taxes, customs duties, port charges, and other government-imposed fees unless expressly stated otherwise.
A booking is confirmed only upon written confirmation from NexaFreight and receipt of any required deposit or full payment. Verbal commitments do not constitute a binding booking. Customers are responsible for providing accurate and complete information for all shipments, including but not limited to shipper and consignee details, cargo description, weight, dimensions and declared value.
NexaFreight reserves the right to decline any booking at its sole discretion without obligation to provide a reason.
Unless otherwise agreed in writing, payment is due prior to shipment departure. NexaFreight accepts payment via bank transfer, credit card, PayPal and other methods as indicated at the time of booking. All payments must be made in the currency specified in the invoice.
Late payments are subject to interest charges at a rate of 1.5% per month on the outstanding balance. NexaFreight reserves the right to place a lien on cargo for unpaid freight charges and to exercise rights of retention over goods in its possession pending payment.
The Customer is responsible for ensuring that all cargo is properly and securely packaged for transport, including appropriate labelling and marking in accordance with applicable regulations. NexaFreight is not responsible for damage resulting from inadequate or improper packaging by the Customer.
The Customer warrants that the declared description, value, weight and dimensions of the shipment are accurate and complete. False declarations may result in delays, fines, seizure of cargo, and civil or criminal liability.
NexaFreight will not knowingly transport prohibited or restricted items including but not limited to:
The Customer is solely responsible for ensuring their shipment complies with all applicable laws and regulations. NexaFreight reserves the right to inspect, refuse, or surrender any shipment suspected of containing prohibited items to the appropriate authorities.
NexaFreight's liability as a freight forwarder is limited in accordance with applicable international conventions and national law, including the Warsaw Convention, Montreal Convention (air), Hague-Visby Rules (ocean), and CMR Convention (road). Our maximum liability is limited to the lesser of the actual loss or the applicable convention limits unless a higher declared value has been agreed in writing.
NexaFreight strongly recommends that all Customers arrange comprehensive cargo insurance to cover the full replacement value of their goods. NexaFreight can arrange cargo insurance on the Customer's behalf at their request. NexaFreight is not liable for loss, damage or delay caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, government actions, strikes, or carrier failures.
In no event shall NexaFreight be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits or business opportunity.
The Customer is responsible for ensuring compliance with all applicable customs laws and regulations in both the country of origin and destination. NexaFreight may assist with customs clearance as part of its services, but the Customer remains the importer/exporter of record and bears ultimate responsibility for customs compliance.
NexaFreight will not be held responsible for delays, fines or seizures resulting from inaccurate, incomplete or fraudulent documentation provided by the Customer. The Customer agrees to indemnify and hold NexaFreight harmless from any liability arising from customs non-compliance.
Estimated transit times provided by NexaFreight are indicative only and not guaranteed unless expressly stated as guaranteed in a written service agreement. Transit times may be affected by factors outside NexaFreight's control including weather, carrier delays, customs processing, public holidays and border congestion.
NexaFreight will make reasonable efforts to notify the Customer of any significant delays once it becomes aware of them. NexaFreight shall not be liable for damages arising from delays unless the delay is directly attributable to NexaFreight's gross negligence or wilful misconduct.
NexaFreight provides shipment tracking through its online platform using unique tracking numbers assigned to each booking. Tracking information is updated by NexaFreight's operations team at key milestones and is provided for informational purposes only. NexaFreight does not guarantee the real-time accuracy of tracking data and is not liable for decisions made based solely on tracking information.
Email notifications are sent to the recipient email address provided at the time of booking. The Customer is responsible for ensuring that contact information is accurate and up to date.
Any claim for loss, damage or non-delivery must be submitted in writing to NexaFreight within 14 days of the actual or scheduled delivery date, whichever is earlier. Claims submitted after this period may not be accepted. Claims must include the shipment tracking number, a detailed description of the loss or damage, supporting documentation (such as photos and receipts), and the declared value of the goods.
NexaFreight will endeavour to resolve all valid claims within 30 business days of receipt of complete documentation. Payment of claims does not constitute an admission of liability beyond the applicable convention limits.
Any disputes not resolved through NexaFreight's internal claims process shall be subject to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in New York, New York.
NexaFreight collects, uses and processes personal data in accordance with applicable data protection laws. Personal data collected in connection with our services is used solely for the purpose of providing those services, communicating with Customers, and complying with legal obligations.
NexaFreight does not sell personal data to third parties. We may share personal data with carriers, customs authorities, and other service providers as necessary to fulfil our contractual obligations. For full details of our data practices, please contact us at privacy@nexafreight.com.
All content on the NexaFreight website and materials, including but not limited to text, graphics, logos, and software, is the property of NexaFreight and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.
NexaFreight reserves the right to suspend or terminate services to any Customer who violates these Terms, fails to make timely payment, provides fraudulent information, or engages in conduct detrimental to NexaFreight or other customers. Upon termination, any outstanding amounts become immediately due and payable.
These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of law provisions. Any legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New York.
For questions about these Terms and Conditions, please contact us:
By using NexaFreight's services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. These Terms were last updated on January 1, 2025.